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Many businesses think about AI chatbots and human support as if they are competing options. Should the business automate customer...

Repetitive customer questions are not a bad sign. Most of the time, they mean people are interested. They want to...

Facebook and Instagram are no longer just places to post updates, promote products, or build brand awareness. For many businesses,...

Slow replies rarely look like a major business problem at first. There is no loud alarm when a customer waits...

A customer sends a message asking if an item is available. Another asks for store hours. Someone else wants to...

Many businesses have heard of chatbots. They may have seen them on websites, Facebook pages, ecommerce stores, or customer support...